RoshniBox Privacy Policy

At RoshniBox, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website or make a purchase. By using RoshniBox services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with a seamless shopping experience and to improve our services. The types of information we collect include:

Personal Information:

Personal information is data that can identify you as an individual. This information is collected when you make a purchase, create an account, or interact with us in any way.

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (e.g., credit card number, PayPal account information) is collected by our payment gateway partners.
• Account information (username, password)

Non-Personal Information:

Non-personal information refers to data that does not identify you personally and is collected through cookies and other tracking technologies.

• IP address
• Browser type
• Device type (e.g., mobile, desktop)
• Pages visited on our website
• Referring URLs and exit pages
• Interaction data (clicks, scrolling behavior)

We use cookies, web beacons, and similar tracking technologies to collect non-personal information.

2. How We Use Your Information

We collect and use your personal and non-personal information for the following purposes:

Personal Information:

• To Process Orders: We use your name, address, and payment details to process and ship your orders and to send order confirmations and updates.
• Customer Service: We use your email or phone number to respond to your inquiries, provide customer support, or send important information about your orders.
• Personalization: We may use your browsing history or previous purchases to provide tailored product recommendations and offers.
• Marketing Communications: With your consent, we may send you newsletters, promotions, and special offers. You can opt-out at any time.

Non-Personal Information:

• Website Optimization: Non-personal information helps us understand user behavior and improve the functionality, content, and overall experience of our website.
• Analytics: We use third-party services like Google Analytics to monitor and analyze website traffic to enhance our services.
• Advertising: We may use non-personal information to deliver targeted ads that are relevant to your interests.

3. Cookies and Tracking Technologies

RoshniBox uses cookies and similar technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us provide a more personalized experience.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the proper functioning of the website, such as remembering your login details or items in your cart.
• Performance Cookies: These cookies collect anonymous data on how visitors use the website, such as which pages are visited the most.
• Functional Cookies: These cookies remember your preferences and settings, such as language and location, to enhance your experience.
• Advertising Cookies: These cookies are used to deliver ads that are more relevant to you based on your browsing habits.

You can control or delete cookies through your browser settings. However, disabling cookies may affect your user experience.

4. Sharing Your Information with Third Parties

RoshniBox shares your information with trusted third parties for the following purposes:

Third-Party Service Providers:

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or serving you. These service providers include:

• Payment Processors: To securely process your payment transactions (e.g., Stripe, PayPal, Payu, etc.).
• Shipping Companies: To fulfill and deliver your orders.
• Email Service Providers: To send you order confirmations and other communications.
• Analytics Providers: To monitor and analyze website performance (e.g., Google Analytics).

These third parties have access to your personal information only to perform their specific tasks and are obligated to maintain its confidentiality and security.

Legal Requirements:

We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of RoshniBox.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users or the public.

Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new ownership as part of the transaction.

5. Data Security

RoshniBox takes your privacy and data security seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data transmitted online, such as payment information.
• Access Controls: We limit access to your personal information to authorized personnel who need it to perform their job functions.
• Secure Payment Gateways: All transactions are processed through secure, PCI-compliant payment gateways.

However, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights concerning your personal information. Depending on your location, these rights may include:

Access:

You have the right to request access to the personal information we hold about you.

Correction:

If you believe your information is inaccurate or incomplete, you can request a correction.

Deletion:

You can request that we delete your personal information, subject to certain legal exceptions.

Opt-Out of Marketing:

You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of the email, or by contacting us at .

Cookies Management:

You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of our website.

To exercise any of these rights, please contact us at .

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Processing your orders and providing services.
• Complying with legal, accounting, or reporting requirements.

Once the data is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

RoshniBox does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it. If you believe that a child under 13 has provided us with personal information, please contact us at .

9. Changes to This Privacy Policy

RoshniBox reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email:
• Mailing Address: 55, Second floor, Saidulajab village, Westend Marg, Saket, New Delhi - 110017

Effective Date: 09-09-2024

Thank you for trusting RoshniBox with your personal information. We are committed to ensuring your privacy and data security at all times.