Returns and Refunds

At RoshniBox, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns and Refunds Policy carefully which are also the part of our Terms and Conditions.

1. Returns Eligibility

You can request a return for any product purchased from RoshniBox under the following conditions:

• The return is initiated within 30 days of the delivery date.
• The item must be unused, in its original condition, and in the original packaging.
• A proof of purchase or receipt must be provided.

2. Non-Returnable Items

Certain products are exempt from being returned:

• Custom or personalized artwork.
• Gift cards.
• Items that have been used or damaged by the customer.
• Return requested based on a change of mind by customer.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at  with the following details:

• Order number.
• Photos of the damaged or defective product.
• A description of the issue.

We will review your case and offer either a replacement or a refund based on the situation.

4. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at  with your order details and the reason for the return.
• After approval, we will provide instructions on how to return your item.

5. Return Shipping

• Customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Refunds

Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount will be automatically credited to your original payment method within 7-10 business days.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the refund amount unless the return is due to a damaged or defective product.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or payment method for any pending transactions.
• Contact your credit card company or bank, as processing times may vary. If you’ve done all of this and still have not received your refund, please contact us at

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for a damaged product, contact us at  with your order details and photos of the damaged product.

9. Contact Information

If you have any questions regarding our Returns and Refunds Policy, feel free to contact us on

We are committed to ensuring you have a positive shopping experience with RoshniBox and will do our best to resolve any issues quickly and efficiently.