RoshniBox FAQs (Frequently Asked Questions)
Welcome to the RoshniBox FAQ section. Here, we answer your most common questions about our illuminated artwork, orders, shipping, returns, and more. If your question isn't answered here, feel free to contact us!
General Questions
1. What is RoshniBox?
RoshniBox is a premium brand offering illuminated artwork using LED backlighting. We create art inspired by themes such as anime, religion, pets, and personalized designs to add beauty and warmth to your space.
2. How does your illuminated artwork work?
Our illuminated artwork is designed with built-in LED lighting, which enhances the vibrancy of the design. Each piece plugs into a standard electrical outlet and is easy to mount, making it a perfect focal point for any room.
3. Can I customize my own artwork?
We are planning to offer custom artwork where you can personalize designs, whether it’s a favorite pet, personal message, or special occasion. We will announce it on our Instagram when the service starts.
Orders and Payments
1. How do I place an order?
You can place an order directly on our website by browsing through our product collection, selecting your preferred artwork, and completing the checkout process. For custom orders, contact us at 
.
2. What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), internet banking, and digital payment methods like UPI (GPay, Paytm, Phonepe, BHIM) . Your payment information is securely processed by our payment gateway partner.
3. Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it by contacting us at . After this period, changes or cancellations may not be possible as we may have already begun processing your order.
Shipping and Delivery
1. Where do you ship to?
RoshniBox ships globally. Whether you’re located in the United States, Europe, Asia, or elsewhere, we ensure safe delivery to your location.
2. How long does shipping take?
We take 1-3 days to prepare and ship the artwork. For standard artwork, shipping typically takes 7-14 business days to reach depending on your location. Custom orders may take longer, as they require additional production time. You’ll receive a tracking number once your order has shipped.
3. What are the shipping costs?
Shipping costs vary depending on your location and the size of the artwork. You can view the shipping cost at checkout before completing your order.
Returns and Refunds
1. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Please refer to our Returns and Refunds Policy for full details.
2. How do I return a product?
To initiate a return, contact us at with your order details and the reason for the return. We will guide you through the return process and provide shipping instructions.
3. When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your returned item. Refunds will be issued to your original payment method.
Product and Customization
1. How are the LED lights powered in the artwork?
All our illuminated artwork is powered via standard electrical outlets. The artwork includes a power cord/adaptor for easy connection.
2. Can I request a custom size?
No, we can create custom sizes based on your preferences.
3. Are the LED lights replaceable?
The LED lights in our artwork are designed to be long-lasting and energy-efficient, with an average lifespan of 50,000 hours. While they are not easily replaceable, their durability means they should last for years.
Account and Support
1. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders more easily, view order history, and save your details for faster checkout next time.
2. How can I contact customer service?
You can reach our customer service team by email at . We strive to respond within 24 hours.
3. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.
Security and Privacy
1. Is my personal information safe?
Yes, RoshniBox is committed to protecting your privacy. We use industry-standard security measures to safeguard your personal and payment information. For more details, please review our Privacy Policy.
2. Do you use cookies on your website?
Yes, we use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.
Collaborations and Wholesale
1. Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. If you are interested in partnering with us or placing a bulk order, please contact us at for more details.
2. Can I collaborate with RoshniBox for special projects?
We are open to collaborations with artists, interior designers, and other creative professionals. Reach out to us at to discuss potential opportunities.
If you have additional questions, please don’t hesitate to contact us. Thank you for choosing RoshniBox!
